Privacy Policy
Your privacy is important to us. We are committed to protecting your personal information.
Last Updated: March 2, 2026
At WearByLoom, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or interact with our services.
Information We Collect
Personal Information You Provide
- Contact Details: Name, email address, phone number
- Shipping & Billing Address: Delivery and billing information
- Order Information: Items purchased, order history
- Communication Data: Messages, support tickets, reviews, and feedback
Note: We do not store your full payment card details. All payments are securely processed by trusted third-party payment gateways.
Information Collected Automatically
- Device & Browser Data: IP address, browser type/version, operating system
- Usage Data: Pages visited, time spent, navigation patterns
- Cookies & Similar Technologies: Used to improve user experience, remember preferences, and analyze site performance
How We Use Your Information
Order & Service Delivery
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, exchanges, and refunds
Customer Support
- Respond to your questions and inquiries
- Provide assistance with orders and products
- Resolve issues and improve support quality
Site Improvement & Analytics
- Understand how visitors use our website
- Improve website performance and user experience
- Detect and prevent fraud or technical issues
Marketing (with consent)
- Send promotional offers, newsletters, and updates
- Personalize your shopping experience
- You can unsubscribe at any time
Data Protection & Your Rights
Encryption
SSL/TLS encryption for all data transmission
Limited Access
Only authorized personnel can access your data
Data Retention
Kept only as long as necessary or required by law
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
Questions About Your Privacy?
Feel free to contact us if you have any concerns or need clarification